Advantage Car Rental - Sorry...We Don't Have Any Car For You
Automobile Rental - Complaint
FORT MYERS, FLORIDA -- I reserved a rental car from Advantage in Fort Myers, Florida and when I got there to pick up the car the representative said sorry we don't have a car for you. I then asked if they could upgrade me to a different car and they said no, not unless I wanted to pay for the upgrade to a luxury car. They then told me I could wait around to see if someone brought a car back or they could drive me to the airport and would drop me off so I could rent a car from a different company. When I asked why there were no cars the agent told me "they overbooked and this is the bad thing about this company". When I asked to speak with a manager I was told there was no one to speak with. I then attempted to call the company and received a message that there was no one available to speak with in customer service on the weekends. This was a very bad experience. I will not rent a car from them again..it is not worth the couple of dollars you may save.