Target Online - fraudulent advertising, horrible customer service
Online product order - Complaint
INDIANA -- I ordered a product online on April 20-12 which showed "in Stock" at the Target on line store. With this order I was promised a receipt date of April 25-27. With this commitment from Target I didn't request any improved/express delivery date. I could still complete work that I had contracted with my customer if this receipt was accurate, little did I know it was totally not so!
I called Target online service on April 26 after tracking my order to see that it had not yet shipped as promised per the original confirmation. Also after checking the same product online as if newly purchasing this item to see that Target inventory indicated “in stock” still. My first call to customer service resulted in being hung up on by the representative This occurred after discussion related to my not understanding why my purchase had not shipped yet when Target systems still indicated “in stock”. Nor was there any effort to express my order, to the contrary, I was informed that I would have to wait up to two weeks before I could receive my order. At this time, I requested to speak with the supervisor several times, requested refund to my card and cancellation of my order several times without resolve of any kind, and then hung up on by your rep.
The second call again on April 27-12 to CS, I spoke again with another representative I was informed product was in stock and would be shipped out April-28-12 and I would receive no later than Tuesday, May 1-12.
However, on Saturday April 28th, instead of receiving in my email that my product had shipped as promised by the representative from the second phone call, I received notice that I would have to wait until May 11-12. Even though when looking on line as if a new purchase, your system indicated that the item was “in stock” and I could receive it as soon as “5-1-12” with express delivery option.
For the past four days I have gone back online as if I were going to place an order and your systems indicate that the product continues to be “in stock” and I can receive it as soon as the next day. This is ridiculous!!! Target online is baiting the customer by indicating falsely that this product is in stock when it actually is not, in order to gain orders for product that they falsely claim to have in stock. Further Target online fails to uphold their commitment date to ship the product for committed customer receipt date. Also, at the same time refuses to resolve the issue through refund.
Target online systems are deceiving and fraudulent. Target deceives the buyer by stating that they have product in stock in order to obtain my hard earned dollar when they don’t have the item in stock at all! Then your systems make return of the credit hold on my credit card impossible to obtain. Your systems fail in every way to provide any pertinent complaint as you severely limit any type of complaint from entering your system electronically. Then the customer service reps, if you can contact one who isn’t rude, or can understand the spoken English language, is then totally unable to assist in any way to possibly resolve the issue respectfully. Your systems refuse to extend a refund because the order is already in their system, nor will your system honor its own product and receipt commitment to your customer.
In summary, I find these practices and service appalling at best. The information given me from the online systems to the direct conversations with your telephone customer service reps is not justified, false informing, fraudulent and bait and switch as per the date promised. I demand either full refund of the hold on my credit card for the funds toward this product so I can shop elsewhere, or express shipment with receipt by 5-1-12. Also a written apology for this awful customer service and dishonest treatment as well as the corrective and preventive actions taken so other current and future customers do not have to be deceived in the same way would be appreciated.