Texas Health Resources - Collections Tactics

Hospital - Complaint
Review by Disaster Worker on 2012-04-30
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
ARLINGTON, TEXAS -- I was hospitalized for 7 days and got out of the hospital this past Friday. Already a collection person named "Wanda" has been burning up my cell phone trying to collect money. We have fantastic insurance, have always paid any bills on time, and HAVEN'T received a bill yet from the hospital. I told her the first time she called that we would pay once we got the bill and to see what the insurance didn't pay. Not too impressed with their strong-armed tactics.
Comments:6 Replies - Latest reply on 2012-05-01
Posted by lexophiliac on 2012-04-30:
Hope you are doing well DDub. Have you contacted the supervisor of the hospital billing dept. about this?
Posted by Anonymous on 2012-04-30:
I work in health insurance and I see this all the time. I get a lot of calls from people asking why we didn't pay their claims. I'll look for the claim, and we haven't even received it yet, and the patient is already getting billed for it. The hospitals just want their money and they want it NOW. Don't let them bully you.
Posted by Johanna on 2012-04-30:
Most hospitals I've been to will send me an initial bill, but prints on it something to the effect of "don't pay this yet, we're waiting on your insurance." Afterword, they'll send me a second bill telling me what insurance paid, and what I owe them.
Posted by Anonymous on 2012-04-30:
Wow that is horrible sounds like you went to a greedy hospital.
Posted by Alain on 2012-05-01:
Wanda is trying to collect from you before she even knows what to collect. Maybe give a call to the Texas Attorney Generals office at (512) 463-2100 or the Texas consumer protection hotline at (800) 621-0508 to see what your rights are? Hope your feeling better soon, Disaster Worker!
Posted by Johanna on 2012-05-01:
You know, after I got out of the hospital last week, I read an article about how some hospitals are imbedding 3rd party debt collectors in the hospital itself to try to get their money (although usually it's a previously owed amount) from the patients while they're there. Can you imagine waking up after surgery to find someone like that standing over you?

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