Verizion Wireless - $30.00 Grade Charge for Non Upgrading

Cell Phone - Complaint
Review by J. on 2012-04-30
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
BATESBURG, SOUTH CAROLINA -- My husband lost his cell phone after upgrading his service last month. Called today to see if it would be possible to get his new phone replaced. Verizon was willing to replace the phone he lost. However, they will be charging a 30.00 upgrade fee plus the charge of 249.99 the full cost of the phone. My point is he was not upgrading, he was doing a replacement. Therefore, I feel the charge was not fair. Verizon Wireless is getting to where no one wants to do business with this company. I can see where Verizon will be losing a lot of customers in the future.

Verizon just called me back and are now willing to waive the 30.00 upgrade fee. If they can do it, then why are they charging it......
Comments:2 Replies - Latest reply on 2012-05-01
Posted by Suzy on 2012-04-30:
Why are they charging it? Because they can and because the majority of people would probably pay it if Verizon insisted on it rather than contesting the charge. For the people who do contest as in your case they will probably waive it, but they make a lot of money from those who just pay whatever told so they will charge wherever they can. You were right to contest the charge and I'm glad Verizon waived the fee.
Posted by Manuel on 2012-05-01:
Suzy is correct. These large companies just continue to take and take because most people will just pay. Then they wonder why the country is generally disgruntled.

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