Uniden Telephone/Wal Mart - Uniden Phones and Service
TEXAS -- I purchased a Uniden telephone at Wal-Mart. I spent several hours trying to get some information out of the owner's manual, but it is so poorly written that I could not get the answers to my questions. It doesn't even have an index, a glossary, or a table of contents. The company must know that the manual is useless, because on the very first page they put the "help line" phone numbers. I called one of the help line numbers. I was on hold for twenty minutes before the line went dead. I called back.
I was on hold for another twenty-five minutes. All I heard was a lot of music and a couple of voice recordings that encouraged me to hang on. After all, my time is of no concern to Uniden. Out of frustration I called the help line for disabled people. Uniden does not discriminate. I was told to leave a name and number, and someone will call me tomorrow.
What's the deal? Doesn't Uniden care about its customers? Are Uniden phones so faulty that all of the customers have to call the help lines? Are the help line operators so untrained that it takes them hours to answer the questions that come from the customers? Is the help line so understaffed that the customers must suffer? Should I keep this new phone? Should I recommend the phone to my friends? Does Uniden even care?