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Uniden Telephone/Wal Mart - Uniden Phones and Service

Complaint
Review by hallxtorse on 2012-04-30
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
TEXAS -- I purchased a Uniden telephone at Wal-Mart. I spent several hours trying to get some information out of the owner's manual, but it is so poorly written that I could not get the answers to my questions. It doesn't even have an index, a glossary, or a table of contents. The company must know that the manual is useless, because on the very first page they put the "help line" phone numbers. I called one of the help line numbers. I was on hold for twenty minutes before the line went dead. I called back.

I was on hold for another twenty-five minutes. All I heard was a lot of music and a couple of voice recordings that encouraged me to hang on. After all, my time is of no concern to Uniden. Out of frustration I called the help line for disabled people. Uniden does not discriminate. I was told to leave a name and number, and someone will call me tomorrow.

What's the deal? Doesn't Uniden care about its customers? Are Uniden phones so faulty that all of the customers have to call the help lines? Are the help line operators so untrained that it takes them hours to answer the questions that come from the customers? Is the help line so understaffed that the customers must suffer? Should I keep this new phone? Should I recommend the phone to my friends? Does Uniden even care?
Comments:2 Replies - Latest reply on 2012-04-30
Posted by clutzycook on 2012-04-30:
When the user manual and the help lines both fail, that's when I turn to my dear friend, Mr. Google.
Posted by trmn8r on 2012-04-30:
Is there a problem with the phone?

Uniden made a good product back in the late 90's, when I worked in the telephony division of Lucent. Phone manuals are usually carefully written to cover all the functions of the phone - we had a technical writer that drafted those documents for our own products. I'd be disappointed to know that Uniden has slid downhill. With the spread of cell phones, it's possible cordless and corded ones have been cheapened and the support isn't so hot. I don't know what else the company would be focusing on though.

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