Frederick Nissan - Buyer Beware
Used Car Purchase - Complaint
FREDERICK, MARYLAND -- After purchasing a used car from this Dealership, I noticed the front Windshield had a crack. I immediately contacted my Sales Rep to inquire about Warranty Repair. My Sales Rep indicated Sales Manager James [snip] would call me back. That never happened - Thanks James! I then contacted the Dealership and asked to speak with General Manager Steve [snip]. Mr. [snip] did his best to say - Sorry about your luck. I then did some more research to find out who the actual owner was - Mr. [snip]. I contacted the dealership again and requested Mr[snip] email address and also CC'd his Facebook email address too. No Response. - WOW
Based on my experience with Frederick Nissan, I would Never do business with this Dealership. That's what I get for giving my home town Dealership my Business.
Letter sent to Owner[snip] -21,March 2012:
I am writing to you to express my disappoint with my recent automobile purchase from your dealership - Frederick Nissan. I recently decided to purchase a commuter car due to increasing fuel costs. I narrowed my search down to 2 Vehicles - a new Ford Fiesta from the current dealership that I do business with - Sheehy Ford, or a used Toyota Prius that I found at your dealership- Frederick Nissan. I decided to purchase the Toyota Prius. Your Sales Associate, Megan[snip] did a terrific job selling us on the car. However, after discovering a defect (Severe Crack) with my front windshield (Several weeks had past), I immediately contacted Megan to see if this was covered under the 30 Day Warranty. Megan escalated this to your sales Manager, James [snip]. James was suppose to call me on 20, March. I never heard from Mr. [snip], so again, I contacted your dealership today to speak with Steve [snip]. Mr. [snip] rambled on how he use to work for Toyota and had owned several cars from Toyota and that there could be no possible way for the windshield to just "Crack". I tried to enlighten Mr.[snip] that there have been several complaints from Toyota Prius owners regarding their windshields mysteriously cracking. Finally, I basically stated to Mr. [snip], "as the customer, I'm on my own to go figure out the best way to deal with this- Lesson learned for giving the hometown dealer my business."
What absolutely blows my mind with this experience, is that (1) -The Sales Manager never returned my call (2) -There should have been some attempt by Mr. [snip]- General Manager to leverage your service facilities to repair my vehicle at perhaps a discounted rate. I then had to inquire about the front license plate bracket (Which did not come with the car). Mr. [snip] started rambling on that the car was probably from Pennsylvania and Toyota does not ship the front license plate bracket. He then told me that I can just simply screw the license plate to the front bumper, as "all" of the dealers do that- Really????? I guess I'll buy that myself too so that my license plate is installed correctly.
At a very minimum, I would at least like to receive some sort of acknowledgement that you've received my complaint. If you would like to further discuss this matter with me, my cell number is 703-732-XXXX.
Buyer Beware - I'm out $300+