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Childrens Place - Poor Customer Service
Complaint
Review by teresabates2 on 2012-05-01
Rating: 
ERIE, PENNSYLVANIA -- Thank you for contacting The Children's Place.
The reason I did is they did not apply my 25% discount at the store.
If I am reading your email correctly, you purchased items in store on April 24/2012. The coupon in question says it is valid until April 22, 2012 so therefore the discount could not be applied.
I do apologize for any inconvenience that this has caused.
If you have any additional questions, please contact Customer Service at 1-877-752-2387, or visit www.childrensplace.com to view our Frequently Asked Questions.
Sincerely,
Lois
Customer Service Representative
After I contacted them.
Thank you for contacting The Children's Place.
I do sincerely apologize for my mistake. Unfortunately any price adjustments would have to be done at the store as we do not have to ability to adjustments from stores. The best suggestion I can make is to return to store with receipt and items and re-purchase the items and have the store take off the 25%.
If you have any additional questions, please contact Customer Service at 1-877-752-2387, or visit www.childrensplace.com to view our Frequently Asked Questions.
Sincerely,
Lois
Customer Service Representative
Then I called and was told, too bad, return everything to our store and re-purchase. I live in anther state. I really will not shop with them again.
The reason I did is they did not apply my 25% discount at the store.
If I am reading your email correctly, you purchased items in store on April 24/2012. The coupon in question says it is valid until April 22, 2012 so therefore the discount could not be applied.
I do apologize for any inconvenience that this has caused.
If you have any additional questions, please contact Customer Service at 1-877-752-2387, or visit www.childrensplace.com to view our Frequently Asked Questions.
Sincerely,
Lois
Customer Service Representative
After I contacted them.
Thank you for contacting The Children's Place.
I do sincerely apologize for my mistake. Unfortunately any price adjustments would have to be done at the store as we do not have to ability to adjustments from stores. The best suggestion I can make is to return to store with receipt and items and re-purchase the items and have the store take off the 25%.
If you have any additional questions, please contact Customer Service at 1-877-752-2387, or visit www.childrensplace.com to view our Frequently Asked Questions.
Sincerely,
Lois
Customer Service Representative
Then I called and was told, too bad, return everything to our store and re-purchase. I live in anther state. I really will not shop with them again.
Comments:
Posted by Reneh2 on 2012-05-01:
I don't understand.The coupon expired on the 22nd and you were shopping on the 24th. Right?
Posted by trmn8r on 2012-05-01:
I don't understand exactly, but it makes sense that any adjustments would have to be made in person at a store, if you are to take advantage of discounts you didn't have coupons for while there the first time.
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