TeleCheck Complaint - Consumer Complaint
MOSCOW, IDAHO -- On December 11, 2000 I called your company to pay off a bad check. I was unaware of your resubmitting the check on December 10, 2000. Your company charged my checking account on December 12, 2000 $78.65 and also another $78.65 plus $20 for a service charge on December 20, 2000. The second electronic funds transfer bounced the two EFTs resulting in $50 worth of overdraft charges. If you would have just taken out the $20 then everything would have been fine. Since this was your error you need to pay the overdraft charges and refund the $78.65. Your company needs to tell people that you automatically check the checking account for funds. I feel that the person that I spoke to on the phone should have told me that the check was resubmitted. You called me every day on the phone to get this payment even when I told you that I did not get paid until December 10, 2000 or thereabouts. My paycheck comes in at different days so I did not want you resubmitting the check. I was wronged and your service representatives on the phone were very rude, especially one Michele Lewis in the refunds department. I spent total of about ten hours on the phone trying to get this resolved with no call-backs or any type of resolution except "oops we screwed up". I feel that wanting the overdraft charges paid on your part to be very reasonable. I have contacted the news media, the Better Business Bureau, and numerous consumer Watchdog organizations and I will continue to do so until I get this small request.