Papa Johns Pizza - Run!!!!!! Don't Walk Away From That Store...
Incompletely Delivered Order. - Complaint
SUN VALLEY, CALIFORNIA -- My friends and I had a terrible argument today at Papa Johns with their employees. They were straight disrespectful, not listening to a customer, and yelling at a customer whereas the customer was calm and was trying to explain the situation. Daniel claimed to be the manager of the branch, a 22 year old, inexperienced kid was defending his misdeed at all cost. He was shaking, sweating and appearing nervous when coming back at a customer with rudeness. I warned him that I will publish this to people to see and decide whether this is a proper businss act, and he said "go ahead", sort of I'm not afraid of that.
They overcharged us when delivering a pizza and didn't leave the soda with it. When I called the store asking them to redo the order, Daniel, the manager, probably didn't like the way I told him that I want my pizza with a soda, so he decided to defend his primary decision that he can't help me, saying that he won't do it. I told him that I am a long term customer have been shopping at that branch for over a year already. And I did spend about $150-200 minimum a month at that location. I said that I wasn't satisfied with my order, he refused to go extra mile to amend the situation in a very rude way, while my friends were witnessing this in shock.
So we decided to go see that face live at the store. As I said it's an inexperienced kid carelessly making an absolute business blocking decisions and leaving a customer with a bad taste in the mouth even when we got there. There was another girl, an employee, arguing with me at the same time. Two people were actually yelling while I was trying to explain something. The girl refused to give me her name. But Daniel, I got that right from the beginning, otherwise he wasn't going to provide that either, because he told her not to say her name, smiling, apparently to play on my nerves.
He was trying to make me look like a clown, saying "on the phone you said you'd embarrasss me in front of customers, but you're embarrasssing yourself right now". He was making fun of words I was saying without applying a proper thought. talking back, nasty, unprofessional. The girl with an oily clogged pore face was yelling straight in my my eyes bulging hers, so loud as if I stole her purse. It was an atrocious experience. I told her let me talk. Then she yelled with spit "I AM TALKING" Total disrespect!!!
I just wanted to punch that ugly face for such a nasty affrontation, I'd rather let the karma take care of this. Anywho, this was a shocking, very disrespectful people work at this place!!!! I will never use this store and will redirect all of my adherents from that nasty attitude pizzeria. I'm not a picky customer, nor an *sshole like they treated me as, I always tip, but if you screwed up the order, and if you rudely refuse to fix it, then you'll go to the dogs with this!
PS: Daniel called cops alleging that we are threatening him. I told him that I am not threatening, I'm trying to talk to you, and he was still stuck to stupid about us threatening and reporting false claims to cops on the phone!!!! My friends really hated that guy, his cocky attitude. This is unacceptable!