Ruda Toyota - This Is What They Call SERVICE

2008 GMC CANYON - Complaint
Review by buckhorn66 on 2012-05-02
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
MONROE, WISCONSIN -- Took my truck in for a routine oil change and look at the automatic window, passenger side. It was working intermittently. They changed the oil (they told me they did anyway) and said they found the problem with the window but needed more time to fix it. I made another appointment the next Saturday, took it in and then they told it was working fine & to bring it back if it didn't work again. What? They told me the week before that they needed more time to fix it?!? The 3rd Saturday on our way to "wherever" it didn't work again. We took right down to Ruda, went right in to Mr Ruda's office and asked for satisfaction. Mr Ruda spoke with "Mike" and they came out to tell me "they only had 2 mechanics on duty but if we leave it they could look at it Monday." They offered a loaner car. We were on our way across the state so opted to NOT take the loaner car and told them we would bring it back on Monday. Dropped the truck off Monday, called them Monday afternoon, they stated "it works fine, we will keep overnight and try it tomorrow". Called them Tuesday afternoon, they stated "it works fine, even took thru the car wash to see if the water penetration was causing the problem". I asked them if they took the door panel off to take a look inside (obvious, right?) they said "no, we can't take the panel off unless we see it is not working". "What, you seen it wasn't working the very first day I had in there", is what I thought to myself, too angry to give them the A** chewing they deserved. I will be going down there today to "renegotiate". By the way, this was "pre-owned" vehicle purchased from Ruda, a 12,000 mile bumper to bumper warranty. Great Truck, but the window doesn't work all the time. 2nd vehicle I purchased from them. LAST ONE NOW.
Comments:2 Replies - Latest reply on 2012-05-03
Posted by T on 2012-05-02:
I know how frustrating this is. It sounds like possibly an issue of what the warranty company will cover, and taking apart a window that doesn't show evidence of trouble may put them in a position of not being able to charge the labor if nothing is found wrong.

It sounds like they want to help you (offered loaner, looked at it overnight), but can't do anything further without more evidence.
Posted by BigAl on 2012-05-03:
An intermittent problem is one of the most difficult to diagnose.

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