Ashley Furniture - Paid for Furniture, and Have Nothing to Show for It
Hawkeye/Dune Power Sofa and Recliner - Complaint
JACKSON, TENNESSEE -- Very poor communication from this store. I bought a sofa and recliner on Saturday 4/14. I was told someone would get back to me by weeks end to give me a delivery date. No one ever called, so I had to call the store to inquire on my purchase. I was then told the sofa was in but they were waiting on the recliner which showed a delivery date of 5/01. Now its 5/02 again no one contacted me about my furniture delivery so I had to call the store. I was told it would be ANOTHER 2-3 weeks, and the chair was still not in.
I asked to speak to the manager who was very polite but then again, he couldn't promise me a delivery date for the recliner. I also asked for him to contact the manufacturer as a follow up for the delivery and he couldn't do that. He could only check the company website for an estimated delivery date. So now I am waiting again to find out when I could receive the set I purchased. Calling Ashley corporate office didn't do any good, since the store in Jackson, TN is independently owned. I feel I am being ripped off and as far as I'm concerned they are thieves to accept money for goods that they can't deliver on. Very unsatisfied in Jackson, TN. I would never again shop at Ashley.