Ashley Furniture - They Lie
Bed - Complaint
MISSISSIPPI -- I bought a bed and mattress from Ashley Furniture. I was told they would take my old mattress when they delivered my new one. Someone forgot to put pick-up on the driver's ticket so he wouldn't take my old mattress. I called customer service and they said they had me down as a pick-up. Then they spoke to the driver. After speaking to the driver they told me that it was at the driver's discretion to take the mattress or not and he refused. So I was lied to by the sales person who sold me the mattress and bed. I was told that a driver's laziness is more important than customer satisfaction. I am extremely disappointed in the service they provided me and will not be shopping there again. I also have a scuff mark on the bed after they set it up. I am going to call tomorrow and see if they continue to disappoint.