Charter Communications - Constantly Calling My Phone Trying to Advertise and Also Not Following Through With Price Quotes
Cable (Expanded Basic Cable) and Internet - Complaint
LONG BEACH, CALIFORNIA -- I just moved to my apartment at the end of March. Unfortunately, I could not get Direct TV or any other cable/internet service in the area. I was quoted a price of $89.99 for both cable and internet. The customer service representative said she would call me back the next day about my installation. No call whatsoever nor did she follow through on the price quote. I get my first bill and they charged me over $110. I called customer service and they didn't know what I was talking about when I told them that I was quoted $89.99 and of course there were no records of me calling. I finally got that fixed and meanwhile, I have been getting telemarketing calls from Charter several times a day every day since I've activated my service! This is ridiculous.
I called Charter Customer Service yesterday afternoon to have them take me off the calling list and they had the nerve to tell me that there was no way to contact their telemarketing department. And then hung up on me. I've been in customer service for 13 years. You're going to tell me that there is no communication between the 2 departments and pretty much I would just have to deal with it? I got yet another call today and I picked up and told the representative to take me off the mailing list. He just kept talking and trying to sell me more services and had the audacity to ask me how long I've been a customer. If you know that I'm a customer, you should know how long I've been a customer. And then he told me that I was paying a certain amount per month and I told him I was not and he proceeded to argue with me about how much I was paying.
After I told him for the 3rd time that I wanted to be taken off the calling list he said, just kept talking so I hung up. I'm ready to cancel the service because I have never been harassed this much by a company that I'm paying for service from. Horrible customer service!