AAA-MidAtlantic - Worst Car Insurance Company Ever
Automobile Insurance - Complaint
MT. LAUREL, NEW JERSEY -- AAA MidAtlantic offered me the best price for insuring myself and my new 16 year old driver and 2 cars. 3 months joining AAA my car was stolen from my train station parking lot. AAA was nonresponsive to my phone calls for 3 days (including making it impossible for me to rent a car although I purchased rental coverage). I took a day off from work to make all of the phone calls, but no one ever responded to the more than 11 calls I placed to try and contact my "adjustor." The person who eventually picked up the phone said, "Would you stop calling me??" in a very rude voice. After I called a manager in another state, my adjustor finally called me the next day at work, spoke to me rudely, and was unable to instruct me on how to proceed other than telling me wait 30 days to see if my car was found. Never having had a car stolen before, I don't know if this is typical, but this woman basically told me "tough," and got off the phone. With no assistance from the insurance company, the city police notified me several weeks later that my car had been found and towed to a distant lot. The insurance woman told me that if I didn't retrieve my car within 24 hrs (thus requiring another day off from work), I would be liable for both the towing and impound lot storage costs incurred because someone stole my car. Car was retrieved with relatively minor damage. A detective was then sent to my home where he grilled my for several hours because ... well, I don't know why. I had to travel for a while, and when I returned, I had received two checks, cut on different days, for the same amount of money and dedicated to the same repairs. I also learned that while I was away the same detective tried to talk to some of my neighbors--they told me he was a bully and that they had nothing to say to him because they had no idea why he was even wasting their time--and costing AAA money! Worst service in my 40 years of driving--you get what you pay for in car insurance, just like anything else.