WARNING: DO NOT BUY A WHIRLPOOL PRODUCT
WHIRLPOOL DUET WASHING MACHINE - Complaint
BENTON CHARTER TOWNSHIP, MICHIGAN -- I purchased a Whirlpool Duet Front loading washing machine on November 21,2011 for around $1200.00. By April, (5 months later) it stopped working. I called Whirlpool since it was under warranty and I was told they were contacting an independent repair company that they have a contract with in my area to schedule a service call. I was told the next available appointment was a week later. When the repairman showed up, he said the motor went and it would take another week to get the part. He would be back on the following Friday. After waiting home all day and taking off a day of work, I was shocked to see a package from a local Sears show up and no repair man. When I called Whirlpool to ask what it was, I was told it was the new motor for my washing machine and now they can schedule a repairman to come to my home. Why did I have to wait one week to receive a part from a store that was 10 minutes from my home? Five days later, ( that was the first appointment they would give me and they guaranteed the first appointment of the day), a different repairman shows up at 2:00 in the afternoon and spends 2 hours trying to fix the washing machine. He seems as though he has NO CLUE as to what he is doing and concludes that it's not the motor (which he just replaced), but the mother board in the machine, "he thinks". He will order the part and when it gets delivered to my home, I should call Whirlpool to schedule a service call. I now have 2 MISSED DAYS OF WORK, will be out of a machine for at least 4 WEEKS if they can figure out how to fix it when they come back, and Whirlpool could care less. I spent $1200 on a piece of junk that the service company WHIRLPOOL contracted with can't repair. I have no other options. I am at WHIRLPOOL's mercy because the product is under warranty and I am forced to use the company that they contracted with. Can someone please help me? What can I do? STAY AWAY FROM WHIRLPOOL PRODUCTS!!!!!