Burger King - Unprofessional and Disrespectful Employees
JACKSON, MISSISSIPPI -- On May 02,2012 I entered into Burger King located at 4302 north State St Jackson, MS to take home a 3 Pc chicken strips with an order of onion rings and a 12oz strawberry shake. While waiting for my meal, a young lady that appeared to be maybe the manager on hand, seemed as though she was doing all of the work. It looked as if she was the only female there and the others were male workers. As she was trying to get the order out, a couple of the young men was just playing around and not doing their jobs. As I was standing there waiting for my food and as she was calling out for the cook to put a fresh order of onion rings on it seems that the cooks disappears.
The young lady left from the front counter, running towards the back calling outing looking for the cooks. I hear her telling one of the that he need to get off the phone and that she need more onion rings. As she was telling the young men that they need to do their job I hear nothing but profanity the words mother---- coming from the cook in the back. At first I thought my ears were deceiving me, but when I heard him repeat it again I asked the young lady to refund my credit card because I felt that it was very disrespectful as a customer to be subjected to that type of language while patronizing any business.
I told the young lady that I didn't appreciate it and I thought it was a disgrace for any customer to come into an establishment and hear that. They were talking as through I was not standing there.
What happened to good customer service when people took pride in their jobs and making the customer happy by giving great service?