Sears - Not Worth the Hassle - Buy Elsewhere
All Kitchen Appliances - Complaint
RICHMOND, VIRGINIA -- We were so excited to get quotes from Sears on all of our new appliances which far exceeded any discounts we could get at local appliance stores. Upon ordering we were impressed with the professionalism. Order was taken correctly and we were constantly updated as to when to expect delivery. As we had ordered 6 weeks from the time that we needed our appliances we were told there would be no problems.
8 weeks later, we have cancelled the order due to "it will not be here until June" after being assured they were going to be on time the day before. Kept one item to be delivered and installed - the built in refrigerator.
Today they delivered the refrigerator (scheduled for yesterday, but they needed more manpower than had been scheduled). We had spoken with installation, and delivery yesterday and today the delivery team left before installation team arrived (need more manpower to move refrigerator off pallet). Installation team was sent to install icemaker, not refrigerator. Clearly the left hand has no idea what the right hand is doing. Don't buy from Sears!