Guardian Security - Inferior product... even more inferior customer service

Alarm system - Complaint
Review by jenahalliburton on 2012-05-03
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
TULSA, OKLAHOMA -- We signed a contract with Guardian Security in 2007 and didn't have any issues with the system, but when we moved to a new house they forced us to either pay out the existing contract or sign another one for an additional 3 years. We felt that we had no choice because we had 18 months left on the existing contract that we didn't want to pay for no reason. The system they installed at our new home was not installed correctly from day 1. Every window upstairs was connected to the same "zone" as they called it and that zone kept tripping the alarm when it was set. It would trip the alarm in the middle of the night, when we were at work, on vacation, etc. Each time we called we had to make an appointment and stay home all day to wait for a technician who would "fix" the problem only to have it trip again within a few days of having it worked on. The final time I had it serviced and the technician said to my face, it will never trip the alarm again, it tripped within 10 minutes of him leaving my home. In fact, the light for that zone is still on all the time to this day. I stopped setting the alarm because it would trip every day. Because they forced us to sign another 3 year contract we had to pay almost $700 for an alarm system that we didn't use. If we didn't they would take us to court and we would not only owe the $700 we would owe court costs, attorney fees for us and for them, etc. In addition to the inferior product, all I would get when I called customer service was a response that they could send a technician out but I would have to make an appointment and be there all day. They also tried to make me pay for service calls every time they came to my home. I would suggest using a different security system if you are looking for service and I would strongly suggest looking at the contract term and finding a company that does not lock you into a contract for 3 years. If there were negative stars, this company would get one.

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