National Floors Direct - Painful Customer Service/Don't Do IT !!!!
Carpeting - Complaint
MASSACHUSETTS -- Want all money upfront. Don't do it. Customer Service confrontational and argumentative. She hung up on me. I looked @ the carpeting they sent out to install while it was still in the truck. Horrible quality. Showed up late with only one person to install 3 rooms and stairs. Misrepresentation of product. Took my deposit money and refused to give it back. Now I must deal with Attorney General's Office. Whatever happened to "the customer is always right?" What happened to service in this country? The whole process has been nothing but upsetting. Don't do it!!