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Vonage: FUBAR
Vonage VOIP telephone "service" - Complaint
Review by CTyler on 2012-05-03
Rating: 
SANTA BARBARA, CALIFORNIA -- I have never been so relieved to be rid of a "service" in my life-- Vonage gets an F-minus as a telephone service provider. The connection is unreliable (it worked maybe 40% of the time), the process of getting someone to help with lack of connectivity is seemingly deliberately labyrinthine (and when you finally have success reaching help, the call is outsourced to India!), the process of trying to quit is frustrating (I finally asked Verizon to take over and cancel Vonage for me). I urge anyone contemplating using Vonage to avoid it at all costs. The main reason I had it is because they offered a transcript of voice messages sent to my email, and I live out of the country half-time, so this was very useful. Now, Google Voice provides a similar service for free! If I could take out a billboard on a major freeway warning people against Vonage, I would do it. Do your research!
Comments:
Posted by JISCal2 on 2012-05-03:
"(I finally asked Verizon to take over and cancel Vonage for me)."
I agree with you 100%. However, Verizon will port your number but they will not be able to cancel and close your account. I found this out the hard way. You have to close your account directly with Vonage after Verizon has completed porting your number.
I agree with you 100%. However, Verizon will port your number but they will not be able to cancel and close your account. I found this out the hard way. You have to close your account directly with Vonage after Verizon has completed porting your number.
Posted by GenuineNerd on 2012-05-03:
VOIP and digital phone services still have a lot of bugs and reliability issues to be worked out, before it could be as reliable as old-fashioned landlines. I went back to an AT&T landline after having repeated outages with Time Warner Cable's digital phone service. TWC blamed the problems on the main cable line on my street...I was also without Road Runner as well. I cancelled both the digital phone and Road Runner, and took AT&T's landline and DSL...I had no issues since regarding connectivity on the phone, and seldom had connectivity issues with the DSL.
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