Vonage VOIP telephone "service" - Complaint
SANTA BARBARA, CALIFORNIA -- I have never been so relieved to be rid of a "service" in my life-- Vonage gets an F-minus as a telephone service provider. The connection is unreliable (it worked maybe 40% of the time), the process of getting someone to help with lack of connectivity is seemingly deliberately labyrinthine (and when you finally have success reaching help, the call is outsourced to India!), the process of trying to quit is frustrating (I finally asked Verizon to take over and cancel Vonage for me). I urge anyone contemplating using Vonage to avoid it at all costs. The main reason I had it is because they offered a transcript of voice messages sent to my email, and I live out of the country half-time, so this was very useful. Now, Google Voice provides a similar service for free! If I could take out a billboard on a major freeway warning people against Vonage, I would do it. Do your research!