WARRANTECH AUTOMOTIVE - Save your money - - don't buy extended warranties
AUSTIN, TEXAS -- Warrentech Automotive is the bully on the block for Automotive Extended Warranty Comnpanies. They are also the most obnoxious, difficult, rude group of individuals to be assembled in one company with the exception of one employee appropriately named Angel. First and foremost, they have a low tech voice recognition program that makes it impossible to get through to a human on the 1st try. This is of course a deliberate tactic to soften you up and wear you down. Then you get an assortment of individuals who seem to have terminal boils on their butts that reflects in their hostile attitude towards you. You are interrupting and interferring in whatever else they are supposed to be doing, or this is another tactic. If you think you understand your contract, think again. They elevate quibbling and weaseling to a level that would make Chineses negotiators look like simpletons. Once you have navigated through the minefield of their claims dept. and have a claim number they then throw time wasting and absurd roadblocks in the way of actually accomplishing a repair on your vehicle at the repair shop all the while trying to wear you down and simply throw in the towel. Tear down authorization is their favorite tactic to discourage you further, try to nail them down on payment of tear down cost and you will find it easier to do root canal surgury through your ear drum. If you finally manage to get claim approval and the repair is finished, be prepared to travel to your repair shop at the most inconvenient time to sign a completed repair order and hope that they actually pay. They say they will fax credit card payment information within 3 hours but in years of dealing with them, it never happened and always required a second phone call and going through their voice mail mine field once again. But if you like frustration, aggravation, rudeness, and humiliating condescension, by all means buy one of their policies.