The Home Depot At-Home Services, Inc. - Rain Gutter Left Spewing Rainwater Onto the New Roof; Hostile Response to Request to Remedy the Sitution.

Roof Installation - Complaint
Review by sandrclyne on 2012-05-03
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
WORCESTER, MASSACHUSETTS -- (1) The Home Depot At-Home Services installed a new roof on our single-family house. About two weeks later, during a heavy rainstorm, I noticed that a rain gutter was left literally lying on the roof, spewing rainwater directly onto the new roof. When I called THD to report the situation and ask that they remedy it, I was met with a hostile response. The supervisor insisted that he was not responsible for the condition of the roof, even though he had just installed it.

(2) During the installation itself, I returned home from work to check on the progress of the work. The workmen were sitting about idly. When I asked how the work was going, I was told in a gruff voice, "I cannot understand what you are saying." When I asked in Spanish, "Cómo sigue el trabajo?" -- a simple sentence that any child could understand, I was again told in a gruff voice, "I cannot understand what you are saying." I became alarmed and telephoned my husband at work. He telephoned the workcrew supervisor, who cooly explained that the foreman spoke only Portuguese, and the he (the supervisor) would check in on the workers later that afternoon. At that point, the workmen began to work on the roof. The roofing installation required two full workdays, although our house has only 12,000 square feet. It rained on the evening of the first day, and all day on the second day of the installation, plans having been made to complete the work by the afternoon of the first day.

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