AAA Auto Club, Roadside Assistance - Stuck on the Side of the Road
TEXAS -- My husband has been stuck on I-10 in west Texas for hours. Promised to be picked up in an hour, he has been waiting for over 2 hours. His first call, outside Van Horn, TX took hours. When the tow truck finally found him, they said that AAA told him he was between Van Horn and Sierra Blanca. He was not. He was between Van Horn and Ft. Stockton. Then the tire shop in Van Horn sold him a defective tire and he sits right now 20 miles outside of Ft. Stockton.
Amazing, the tow truck is coming from Ozona, not Ft. Stockton. Ozona is 90 miles from where he is stranded. I called AAA because his phone was running out of minutes, and AAA told me, they couldn't tell me about the call because I am not the member who called in the request. EXCUSE ME? I'm on the membership, I pay the membership, they can't tell me? What is this national security? Give me a break here. How stupid is AAA? I never signed, nor did he, a HIPPA form saying that this was covered under some privacy act. AAA, your service is UNsatisfactory. As soon as he is home, we will be requesting a refund for the balance of our membership time. Allstate has a 4 star rating. You do NOT!