Ashley Furniture - Low Price, Lower Customer Service, Even Lower Morals
After Sales Responsiveness - Complaint
NEW BRUNSWICK, NEW JERSEY -- While the low purchase price is inviting, be very, very careful. As you pay, pray. Pray that you never have a problem with your furniture.
First, Ashely will push you off to the protection plan company, who will automatically deny your claim. If you are lucky, the resolution will only take one month and won't need intervention from the Attorney General's office and BBB. Best case you will get a replacement piece but then the hook clause...your protection plan is cancelled and any other piece you purchased is now not covered ans your 5 year coverage is gone.
Sometimes the money saved up front is lost multiple times over when purchasing from vendors such as Ashley Furniture. Oh, and Ashley corporate will opt out under the position at their stores are independently managed.