Target Does Not Care About Elderly and Disabled
SALINAS, CALIFORNIA -- Do not shop at Target if you want to be treated with courtesy and respect. I saw a woman fall at the Salinas, Ca., Target store, due to a trail of soda that had spilled from the first cashier stand all the way into the main lobby. There was no announcement to call for clean up or to warn customers of the hazard, no caution cones, the response was very slow and consisted of a young man dragging a paper towel by his feet to sop up the spill. After checking out, I courteously asked for help as I am 60 yrs. old and disabled, awaiting surgery on my foot, and I was having trouble walking.
The supervisor asked one of the young staff members to help me, I could tell by the angry look, and muttering under his breath that he did not want to help me, he did not come, so I asked for someone else, to help me with the large number of bags to my my car. The supervisor asked another employee, she did not help either, she kept talking to the supervisor, totally ignoring me. The young lady at the cashier finally offered to help me, but the supervisor told her no, to take her break, I was in so much pain and being totally ignored so I asked what was wrong with the store, "why is no one willing to help?"
At that time, the first employee(the angry one) came and rudely told me he would help. We walked in silence to my car, me pushing the cart. I felt totally humiliated, so I called corporate office, where after talking to 2 people who did not know what to do, and spoke incoherent English, finally transferred me (after numerous requests)to an English speaking Director of Customer Relations, she promptly told me that Target does not have a policy of helping customers take their merchandise to their cars, that stores used to do that a long time ago, but that is not done any more. I enlightened her by telling her, that was incorrect, I had been to Costco, and Safeway, who had promptly, and courteously, honored my request, I explained to her that I was not some lazy person, I had worked hard all my life, but was going through a temporary disability.
She reluctantly took down the information, I told her about another elderly customer who was upset because she had been told a product was in stock, only to rush in and find that it was not, the representative told me that it was not the stores policy to check the aisle for the product, They just check the computer, if those one or two are sold by the time the customer goes to get it, oh well tough luck! The area where we live is primarily rural, and we have to travel 30 or even more minutes to do our household shopping!Let alone the expense of the gas.