Bob Rorhmans - Saturn Vue

Complaint
Review by Aprilmilliman on 2012-05-04
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
FT WAYNE, INDIANA -- I purchased a 2009 Saturn Vue just last month…have had the privilege of driving it 2 out of 5 weeks. Transmission went out approx. 3 days after purchase and has been “fixed” 4 times since. I wonder if they will finally put a new tranny in it this time?? Everyone at Bob Rorhmans has been extremely unhelpful and rude in getting this matter resolved an even lied about contacting my bank about switching vehicles. My bank says get a lawyer and I think I will. Shame on you Bob for hiring such rude people, and not trying to satisfy the customer. Shame on you Bob, Tim and Luke for such poor and even BAD customer service.
Comments:2 Replies - Latest reply on 2012-05-04
Posted by trmn8r on 2012-05-04:
This Auto Group doesn't appear to handle any new cars associated with GM, which I believe is handling factory-authorized service for former Saturn customers.

What kind of warranty did this car come with? Sounds like it must have come with something, since they are attempting to repair it. I am not shocked that they haven't rushed to drop a new tranny into a used car. Good luck.
Posted by traceylynn on 2012-05-04:
Bob Rorhmans is well known for buying junk cars, making them look pretty, and screwing the hell out of all their customers. Never buy a car unless you a) have it inspected and b) know what it is worth. I am sorry! They got me too about 13 years ago......never again!

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