Perkins Dodge - Used Vehicle Purchase - Very Disappointed
2004 Ford Explorer Engine problems - Complaint
COLORADO SPRINGS, COLORADO -- I've been extremely disappointed in the service I have received regarding a used vehicle purchase with Perkins Dodge. Since I have bought the vehicle, I have had two transmissions replaced and now am needing a new catalytic converter. My mechanic and 2 other muffler shops have informed me that there is an underlying engine issue that needs fixing prior to them installing a new converter. Perkins Dodge has assured me that there is nothing wrong with my engine and that all I needis a new catalytic converter and a gasket that is cracked is needing to be replaced, charging me around $2600, later offering me the price of $2200 to get it all fixed. Crazy thing is that if I need all 3 converters replaced it will only cost me around 1000 at 2 different muffler shops! I have around 96,000 miles on my Ford and the warranty runs out in 4,000 miles and/or in November 2013-I pray that Dodge is being honest about my vehicle not having any engine problems! I have lost faith in this vehicle and am extremely disappointed for the problems I have had with this vehicle and Perkins Dodge for putting it out on their car lot with so many problems-I didn't even get to drive it for the first 2 months after I bought it as I had to bring it in 3 times for repairs. My air conditioning is still not working since I bought it! I was looking for a reliable, dependable vehicle for my family and have ended up needing to put more money and time in to trying to get this piece of junk to run. Seriously how can this happen to a consumer who is paying thousands of dollars in good faith to get a reliable vehicle and the dealership could care less about the products they are selling as this vehicle hasn't worked since day one? I've inquired to see if they would help me with the repairs and they will not. I've asked if they could possibly get me in to another vehicle and they will give me 5000.00 for my vehicle as-is, when I am still owing 10,000.00. Trade in value estimate is over 8000.00 (if in good working condition), if I were to get my vehicle repaired through Dodge @ 2200, they are still shorting me over $800 - the dealer obviously doesn't want this vehicle back! That tells you about the type of service Dodge provides!!! Buyer beware!