AT&T made a stupid mistake and then wouldn't talk to me about it
Home Phone - Complaint
BERKELEY, CALIFORNIA -- My mother is in an assisted living facility. She has dementia. I set up her phone in her name, with her SS# but receive the bills at my address and they were automatically paid by my credit card. For some reason, AT&T stopped billing the credit card and turned off the phone. But since it was in my mother's name, they would not talk to me about it. (They mail everything to me though.) I guess my money doesn't count. THEY helped me set it up that way. When I set it up, I made sure I could manage it even though it wasn't in my name and SS#. Otherwise, my mother can't have a listed phone number. Doh.
They were unhelpful and demanded I send my DPOA to be able to even talk about the phone. Right. I am not sending legal documents to a company that can't manage to bill me correctly.
My workaround is ... since they turned off the phone ... to establish a new phone number in my name and with my ss#. But still ...
While they were not rude per se, the customer service folks were completely not helpful. Me, jump through hoops to pay a bill that was supposed to be automatically paid? Ridiculous.