Pantech & Personal Communication Devices - Horrible Customer Service
Pantech Breakout - Complaint
Pantech has the worst customer service. I called in regards to an issue I had playing music files on my phone. Most songs play perfectly fine, but when I shuffle I get the error message "Playing error occurs for some reasons or other as the case stands." Initially, I sent the company an email about that error message and only got a case number in return. No other solution. A month later, I decide to follow up and call Pantech customer service directly. The man I speak with (I believe his name was Joel) was rude and completely unhelpful. I told him my problem and starts talking to me like I'm an idiot and don't know how to perform basic functions on my phone, like uploading music. Then he tries telling me things I "obviously" should have tried, but doesn't tell me how to do them, like reformatting the SD card. When I explain that I still don't understand why that error message comes up, he says that "this isn't a computer, it's a smartphone and won't tell you the exact problem." For one, yes, the phone is a computer in the general sense and, two, even if it won't tell me the exact problem, I should be able to troubleshoot it online or in my manual so I can figure out what to do. He also rudely stated that I can't play any music files except mp3s, "not. wav files or anything." Strange since nowhere I have looked has ever mentioned anything to that effect. At that point, I was so tired of dealing with him that I gave up and concurred with him (even when that wasn't entirely my initial problem). He said "yup" and didn't ask if I needed anymore help with anything or had more questions and just said bye and hung up. I love my phone, but the experience I had with customer service makes me want to dump it as soon as my contract is up.