Spirit Airlines - PLEASE READ!
Flights - Complaint
FT. LAUDERDALE/LATROBE, FLORIDA -- I would like to begin by saying that prior to adding all the new routes, Spirit actually didn’t suck. However, it seems to me that their route to plane ratio is off….by A LOT. I am forced to fly Spirit due to my family situation. My mother has stage 7 Alzheimer’s and my father is her caregiver. They can’t drive to Pittsburgh to pick me up from the airport so I have to fly into Latrobe, which means I have to fly Spirit. However, I would like to warn any potential new Spirit customer’s as to what they can now come to expect from this airline. I have flown on Spirit the 4 times this year and with all four flights, I have been delayed and there has been a SEVERE lack of communication on the part of Spirit as to why/how. Spirit has had inaccurate information posted at the airport, with the desk people and also on their automated phone system. My most recent flight was on the 20th of April, returning the 23rd. Every single flight Spirit had at Ft. Lauderdale airport was delayed INDEFINITELY (they actually switched gates once – changed the flight departure time thrice AND even threatened canceling once) and the best excuse Spirit could come up with was that the planes just hadn’t arrived yet. I AM NOT KIDDING. Apparently, when Spirit offered the flights and posted the times online, they actually didn’t check how long it takes their planes to get from point A to point B. Then, adding insult to injury, they gave a lousy $7 food voucher as compensation. YOU CAN’T BUY A SANDWICH AT AN AIRPORT FOR SEVEN DOLLARS IN 2012. As I mentioned, all other flights were delayed as well, due to aircraft just not being there! After waiting 5 hours, we finally boarded the plane, and again the only reason given was ‘well the plane is coming from South America’. That’s awesome but I’m pretty sure they should have been able to plan for that, seeing as they make the schedule. On the return flight things got even more fun! I phoned Spirit to ensure my flight was still as scheduled and the automated system told me (over and over and over) that the flight was CANCELED! It told me to hold on for a customer service representative When said representative answered he informed me that there was a 15 minute delay only. Interesting. Then I phoned the actual airport and the man at the Spirit counter told me there was NO DELAY AT ALL. I asked him to double check and he returned telling me it would be over an hour delay. I ended up going to airport at scheduled time JUST IN CASE. Now, I realize that there was a freak snowstorm on this particular day (which is the only reason I phoned Spirit upon waking up) however, that was not the reason given for my delay. In fact, I asked if it had anything to do with the weather and was told no. This is not the way a business should be able to act and remain in business. I have never, ever witnessed a business that relies on its customers yet cares so little about them. It is disgusting. Now, I am currently waiting on my aunts to arrive and unfortunately they made their reservations with Spirit prior to my issues with the airline. Guess what!? THEY ARE DELAYED WITHOUT CAUSE! Wow – what a surprise!!!!!!! Spirit needs to understand that they will cease to exist if they don’t cater to the people who buy tickets. Pretty simple logic but, obviously, Spirit doesn’t have intelligent people at the helm. Spirit needs to up their customer service in a big way and begin to offer free tickets as compensation when a flight is delayed, you know, like other airlines. Nobody wants to be delayed, however, the sting is dramatically reduced if a free trip is offered and the airline has another chance to change the first (or in my case) most recent impression(s). I will fly with them until my mother passes, but I promise that it will be the final time I fly with Spirit unless things change drastically. So, please – the extra $80-$100 you may save by choosing Spirit probably won’t be worth it when your flight is delayed, without reason, without compensation and without a care.