Empire Carpet - DON'T DO EMPIRE- THEY ARE AWFUL
MICHIGAN -- The only thing I can say is, DO NOT USE EMPIRE. We called and had a sales guy sent to the house and needed just a basic stainmaster carpet for the entire upstairs and the stairs themselves. Eventhough the estimate seemed a bit high, he was assuring us that this was good carpet. So, we went ahead and purchased the carpet. I asked him why it was so high, he said the order an extra 10% carpet....
So, the carpet gets installed. First off, it took FOREVER! But that was fine as long as it looked good. I left for work and my husband stayed home for the rest of the install. I get home and we were both wondering whta the deal was with all the seams all over the hallway, leading into all the bedrooms. The hallway is not that big that it would require so many pieces of carpet. When I called, I asked them to send different installers....
A week goes by.....
The same installers show up. They cut the top of the carpet, try to blend the seems, then ask if I had a little piece of carpet. Confused, I said "no". He argued that they left me a tiny square? Then he says to forget it. So I hear him pulling up the carpet and doing something to it. They leave after telling me that the seems are still there, but should "settle" I just need to vaccum them a lot in all different directions.
My husbands calls a few hours lateer, I explain what happened, he says that they took a huge roll of our carpet with them. It now clicks that they took our carpet and we have all these seems because they are piecing scraps together.
I call empire 4 days ago, no call back.
Today while vaccuming the steps, all the carpet is comoing up, right down to the tack strips. There are chunks of carpet coming out everywhere also.
I call back, again put on hold, and told someone will call me back. At this point I am just hoping they come and take there awful carpet back, and give me my hard earned money back. I am truly hoping that you listen to this post and save yourself your time and money. I am sick to my stomach over this. We saved and waited for 2 years to get carpet.
WHAT A WASTE.
Company Response on 5/7/2012:
Bethany, we regret the issues that you’ve been experiencing post-installation, as we always want our customers to enjoy their finished product. We are committed to working with our customers to help resolve whatever problems may arise, so we’re disappointed that you’ve had trouble getting your concerns addressed. Your experience is not what we want to provide to our customers, and we will be reaching out to you soon to work towards a resolution. If you have any questions, please call us at 888-588-2315 x4195 or email us at email@example.com. Thank you. Rebekah Clerk, National Customer Service Manager
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