Time Warner Cable - Appalling Hellacious Experience. Have Already Convinced Many People to Transfer.
Cable and Internet - Complaint
FAYETTEVILLE, NORTH CAROLINA -- I signed up for Time Warner cable a couple months ago and initially everything was fine. Then I was moving and requested the transfer of services which they let me do well enough however once the technician came out he couldn't figure out how to set anything up and said ' Oh yeah its your TV. Get a new one and then I can set it up.' and he left. After the pleasant experience I decided to cancel. Then the issues started. I called and canceled and received the confirmation unfortunately I ended up being billed again, of course. I was told ' they would look into it'. Then after relenting and needing internet for work I went back to them. First they were supposed to send me my modem, that never happened. They representative on the phone point blank said ' oh yeah looks like they forgot to order it so it was never shipped'. Then after waiting almost two weeks after I place the order a technician finally comes to my house to install. Low and behold he tells me that my cable was never disconnected and I was still being billed! After he set me up he called in the cancellation himself and gave me the confirmation number. About two weeks later however I receive a bill for not only the bill for my cable but also for the installation of the modem!! Even though I had the free home kit installation which THEY never shipped. Once getting into chat I was told if I paid 110 dollars that they would send me back the money in a business week. I already had a credit on my account from my deposit on my cable but they refused to apply it. After point blank refusing to pay this bill I was assured my balance would be voided. However this is TWC and of course about a week later the balance was at 99.00. I am sick to death of this company and I am going to make sure I tell everyone how I was treated. BBB here I come.