Priceline.com - This Website Is a Scam - Beware
Hotel Booking - Complaint
Made a hotel booking in Vegas through their Name Your Own Price system, which claims to have a "big deal guarantee" ie. if you find a lower price elsewhere, they will beat it AND give you $25 back. Sound too good to be true? That's because it is!
I bid $90 for a 4* hotel in Vegas and ended up with the Tropicana, which including taxes comes to a total of $315. Browsing Expedia, I find that the same hotel can be booked for just $230. Immediately, I ring Priceline's customer service, was put on hold for 15 minutes, spoke to a representative about the situation, was put on hold for another 5 minutes, and finally they tell me "Expedia's rate is only if you join their xxx card program, and therefore does not qualify for our big deal guarantee". This is a complete load of BS - I went through all the motions of making the booking on Expedia and nowhere did it say I needed to join ANY program to qualify for the rate.
Never using Priceline again.