Home Depot Carpet Floors Dept - Hidden Costs and Horrible Experience With the Carpet Floors Dept
ANNAPOLIS, MARYLAND -- I just decided to sell my condo. I need to do this expeditiously and with as least cost as possible as I don't make a lot of money and am a single mom. So I decide that I could better my condo by replacing carpet and kitchen and master bath floors.
Home Depot has a sign that says carpet install complete for $97. I spoke to the sales person in the carpet dept at the Annapolis Home Depot and he told me that if you have more than 6 pieces of furniture per room it would be another $100 dollars per room. So of course I have a 7 years of toys and stuff and there are a lot more than 6 pieces of furniture per room. So I pack up a ton of boxes and furniture and hire the movers to take it all to a storage room I rent. Then I call Home Depot and make the measure appt.
I spent 2 hours on Saturday waiting for the measure person to come and measure. She was very pleasant. A few few days later measurecomp called me. I spoke to Greg, who yelled at me when I asked for a break down of the two rooms pricing. I didn't understand at first that there is not separate price for labor. But he was very gruff with me. I asked for a supervisor and spoke to Keith for 45 minutes. After speaking with him, I find out that he can only gave me a quote for one bathroom, the wrong bathroom. Apparently, the measure person who came out to did not include the master bathroom in the floorplan and I need the master bath tiled not the second bath. So I called the measure lady myself and found out that the problem: She mislabeled the diagram.... So I told Keith about this mislabeling problem. The master bedroom is labeled a foyer. So I tell Keith about the mislabeling and he says I have to have the measure person come back out and remeasure.
But I called her back and she said she would fix the diagram. Because it is hard to cut out time and wait half the day for these companies to come out. Then Keith calls Home Depot and tells them that I want labor only so they can't help me. Home Depot calls me and leaves me a cryptic message that indicates that can't do my carpet or tile work and they don't even leave a number to call them back at. I called them back and the manager of the carpet dept gave me the breakdown and on top of all the other issues I have had so far, there are hidden costs. Or costs that I didn't expect. For example: It is 100 per room with more than 6 peieces of furniture and 5 and under are $50 per room. No one told me this and I have been at the Home Depot several times for hours talking to the carpet employee staff.
Also there is a separate charge which is the same price as the carpet itself to take out the existing carpet. I was going to go with Home Depot because I had a credit card with them that I hadn't used but with all these costs that are not apparent, I don't know what to expect next. It has been an absolute nightmare. Why doesn't Home Depot train their employees to tell the customers all of the costs and not to have them learn after they get the estimate. It has been a terrible experience. It is not $97. It is $97 plus the cost to rip up the existing carpet and plus the cost of $50 per room to move furnitre. The price of carpet is high enough. But be honest with us customers before sending out the measure person. This has been an awful company to deal with. As a customer who isn't familar with carpeting and tiling, I would appreciate that Home Depot tell us up front what to expect. Knowledge is important and even a sign with the costs would be appreciated or an employee with the wear with all to tell the customer the hidden costs up front. Just beware!
Any assistance you can give me is deeply appreciated.