Sears - Appliances Are Junk
Freezer, Front Load Washing Machine, Cooktop, Microwave And Refrigerator - Complaint
MARYLAND -- Sears will never have a appliance purchase from us again. Spent to much money with them and all appliances have broke and are junk - 1st cook top broke down the middle while cooking, 2Nd microwave caught on fire replaced with a Kitchenaid and it has been great. Dishwasher parts falling off and refrigerator shelves cracking and breaking. Front load washing machine works good sometimes and other times has an error message come during a cycle had another repair person come out to look at stop trusting Sears and has no idea how to start to work on. Last item purchased 1 1.2 ago stand up freezer messed up during warranty lost all food and they replaced the controller on the freezer then it is only been 6 months last night came in and loud noise went inside again the 2 shelves were soft and the controller on the outside not working again - called Sears today the representative had problems talking with me was not to good with English asked 3 times for a supervisor finally got when I was telling him he just sat there quiet like no one was there. Then I got a little out of control with him and he said if you listen if the repair man comes out I can take off a discount of $50.00 well 6 months ago the tech said the controller he replaced was a $300 part. I told the supervisor like $50 is really going to help I lost again my freezer full of food. I have reported them to Better Business. I heard they are bankrupt and going out of business. they need to to sell consumers product that they do not stand behind- My issue is the part is only 6 months old it should have some kind warranty if it cost $300 plus it is the same issue that happened during the product warranty time and they should take care of this since it was an issue then. They just did not care I agree they use to try and help even if they get you to do a warranty for 1 year to cover the issue. We should have to do that but if it is out of warranty then at least sell the warranty to help the consumer they did this about 3 years ago with my microwave when it caught on fire I had to buy a 1 yr warranty which was like $100 and they replaced the microwave but I had to upset with them on that it could of burned my house down. I am done and I hope all reads but appliances are expensive they should last longer then 1 year. If that is the life span of them then what a profit this company is making.