Priceline - I Was Ripped Off
Tour/ Bus Tickets - Complaint
I ordered bus tickets and a snorkeling tour with my trip to Oahu, Hawaii on Priceline. Since I only received one confirmation email I assumed that I would be receiving more information about my tours upon arriving at my hotel. But as I arrived the hotel staff knew absolutely nothing about my previous orders. So I thought perhaps if I waited outside at 10:00 AM when my snorkeling tour guide was supposed to pick me up, they would arrive. I already paid, so of course they would show up right? Nope, they didn't show up, didn't call, didn't even leave a message with the hotel apologizing. I arrived outside a half hour early to wait for the ride and stayed outside an hour and a half. Needless to say, there's no way they could have missed me. They just didn't show up. They ripped me off. And then I had no idea how to receive my bus tickets, so I ended up not even getting them. I just feel very cheated and I'm extremely upset with their service. I received no info or help from Priceline. I suggest going to Expedia, they are wonderful and much more user-friendly. When I ordered with Expedia I received a free upgrade to a Penthouse Suite. When I ordered with Priceline I was put in a cheap hotel and jipped out of the two extras I ordered on my trip. They wasted my time and took my money. I will never order with them again.