Macy's - Item Refund
SCOTTSDALE, ARIZONA -- I ordered some items online and when I got them they weren't quite what I thought the material and lay of the outfits seemed different. However that isn't the problem. When I went into the store to return the items I was greeted and asked what I needed, so far so good then it goes downhill. The associate looks at the items as I place them on the counter and says "this isn't even my department" and I asked her if she was capable of refunding them. Apparently I was in petites and I had items from juniors. Then in a rude tone looks at me and says well what goes with what and had me take the packaging slip and separate the order into 2 piles of how it was shipped. By now I'm pretty ticked off and just want to get my refund processed she does it sighing and mumbling under her breath about the items. Finally she puts her hand out with my receipt. I grab it and ask if I'm done as she replies "yea" and that's it.
I love Macy's and I shop there constantly with my boyfriend it's our go to store when we hit the mall. I have never had such a horrible customer experience in any store or setting before. I am greatly unsatisfied with how I was treated. I planned to look for my mom's mothers day present today and a few items for my home and I didn't even get to purchase them because I was so upset I got sidetracked and just wanted to leave the store as quickly as possible. If I do continue to shop at Macy's I will definitely not be returning to the Scottsdale Fashion Square location my experience was horrible. The associate Leslie was incredibly rude, there was no excuse for her poor attitude and representation of the store.