Ashley Furniture (Fayetteville, N,C.) - Yes, They Lie and Have Poor Delivery Promises!!!!!!!!!
Purchase & Delivery - Complaint
NORTH CAROLINA -- To my misfortune, I purchased five rooms of furniture from Ashley Furn. in Fay., I was delivered furniture I did not order and furniture I ordered was deleted without my permission. I had 3 different dates each time I received something other than what customer care said I was to get, there fore I was caught off guard and had to rush to move things to accommodate the items that I was not informed of that came. For example I was told I was receiving a dinette set and entertainment ctr; I received mattresses and a bedroom suit as well. All of my furniture had some sort of scratch markings or imperfections; I felt I got all re-furbished furniture. I was told they had an artist that could fix that; I never got a visit from an artist. Many times I called and was hung up on and shifted around to the same people that did not help me with the issues. My dinette set is not put together as I was told that the screw kit was missing. I was given info. 2 times as to when the kit would come as of this date I have not received it. I was even told that most people put their dinette sets together themselves. I am handicapped (visibly). I purchased my furniture the 1st week in April; it was a cash sale! 3 bedroom sets, sofa, loveseat, dinette set, oversized swivel chair-it makes a crunching sound when it spins, entertainment ctr-I used magic marker to conceal scratches, there were black fingerprints inside the draws of my dresser and one bed ft. board was scratched so badly I felt for sure it should have been discounted tremendously for a scratch and dent sale. There is just too much to write it all. Make sure you bring a witness with you when you go and make purchases their to have someone to assist in completing a lawsuit. I would not recommend ANYONE to buy furniture at this store; they are not straight (except for a kind professional lady named Ms [snip] whom I think is a manager. Good Luck to all who takes a chance shopping there. I had problems with customer service (in & out of the store), deliveries, product condition, telephonic communications with various people not keeping their word!