[X]
Write ReviewJump to 
5
Helpful
Votes
Votes
BOSH: Do Not Buy a Refrigerator From Them.
Complaint
Review by ehansen96 on 2012-05-07
Rating: 
NEW YORK, NEW YORK -- We have a two year old Bosh 800 series refrigerator. Last summer our compressor broke. We called Bosh to fix it. They sent a tech to view the problem and then tell me they not fix compressors even though it is under warranty. I then had to call another company and have someone else come out and fix it. Two half days off from work for all of this. Now it is a year later and our control panel on the front of our fridge stopped working and the Freezer is not cold. No ice or water either. A Bosh tech came out and said we needed a new control panel. He came back three days later as he had to order the part. He installed it and $450 dollars later he said all would work. I waited a day for the freezer to get cold and it has not.
I called Bosh again saying the 2nd part of the problem was not fixed. They now sent out another tech who tells me I need two parts and Bosh is not allowed to fix this and I have to call another service provider. This tech also said there was no reason to get a new control panel. Yes, they work for the same company. He told me to call Bosh and complain. At this point I am irate. Now two days after this tech visits our control panel is not working again. I call Bosh and they tell me I need another service call from their tech. They will not allow the other company I have coming out to fix the freezer to fix it.
I am now soon to go into my 5th visit from Bosh and other service company for this dam Fridge. I have to tell you that Bosh has the worst service I have seen from any company. It is also the worst Fridge I have ever seen. I will have taken 5 half days off from work for all of this. NEVER BUY A BOSH PRODUCT. Their customer service is horrible and there products are worse!
I called Bosh again saying the 2nd part of the problem was not fixed. They now sent out another tech who tells me I need two parts and Bosh is not allowed to fix this and I have to call another service provider. This tech also said there was no reason to get a new control panel. Yes, they work for the same company. He told me to call Bosh and complain. At this point I am irate. Now two days after this tech visits our control panel is not working again. I call Bosh and they tell me I need another service call from their tech. They will not allow the other company I have coming out to fix the freezer to fix it.
I am now soon to go into my 5th visit from Bosh and other service company for this dam Fridge. I have to tell you that Bosh has the worst service I have seen from any company. It is also the worst Fridge I have ever seen. I will have taken 5 half days off from work for all of this. NEVER BUY A BOSH PRODUCT. Their customer service is horrible and there products are worse!
Comments:
Posted by FoDaddy19 on 2012-05-07:
I have heard that Bosch appliances were really shaky in terms of reliability. Aesthetically pleasing, and packed more technology then you would expect to find in a refrigerator, but really hit and miss as far as reliability goes.
The runaround they are giving you is bewildering. I don't see how Bosch's own techs are somehow not allowed to fix their own products.
The runaround they are giving you is bewildering. I don't see how Bosch's own techs are somehow not allowed to fix their own products.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
Recently Discussed:
More Reviews on BOSH:
- Bosch Dishwasher SHE46C02UC/40 FIRE HAZARD, Bosch refuses to fix or recall - dishwasher SHE46C02UC/40 FD8610 00093
- All Bosch Products - Tankless Water Heater/washer/dryer
- Bosch Customer Service is inept - Microwave
- Don't Buy Coffee Machines
- Water Dispenser Collects Dust Well - Refrigerator b22cs30sns/01