Global Tel-Link - Completely unethical
MOBILE, ALABAMA -- I had to use Global Tel-link in the past and so was somewhat familiar with their service. When I received a call from a relative that had been arrested I used the Global Tel-link service. I put $25 on the account. Every time I talked to the individual I was prompted to put another $25 or $50 on the account. I didn't understand why they kept asking for more money, but thought that the calls were close enough together that the money deposited might not have been credited yet. They charged me $100 for 4 20 minute calls. They claim that they charge. 89 minute for long distance (which is highway robbery). Still that would be 17.80 per call and I paid $25.00. So where did the rest of the money go? Into undisclosed fees - $4.75 to use my VISA to pay them (I wasn't given any other option) and then $3.95 to connect the call. On top of that the calls can't exceed 20 minutes because the jail limits the length of the calls - so why was I charged $24.10 for the first call??? Who knows, the numbers kept changing with every conversation. This organization is unethical and should be investigated.