Verizon California - 2 Separate Bills
Home Phone + Internet - Complaint
YUCAIPA, CALIFORNIA -- We have had Verizon for several years, we have our cell phones through Verizon as well as our Internet and home phone. Our Internet and home phone have always been on the same bill. Until two years ago when we received two separate bills for the same exact thing; both bills had the same phone number and were basically for the same services, but had different account numbers. I then called Verizon's customer service department, they apologized for the inconvenience and told me to wait 3 to 4 billing cycles before we stopped seeing the bills (And just disregard them in the meantime). We did eventually stop seeing the bills, but just recently, we received a collection notice for $444.84!! I called the collection agency immediately, and of course, all they kept asking for was payment! I said that I did not agree with the charges and the gentleman said we needed to call Verizon. That was the very next thing I did. I spoke with a c. s. representative and she said that we were responsible for every charge and stuck to it! So I asked to speak with a supervisor, who did indeed agree with me and again apologized on behalf of Verizon California and said I needed to dispute the charges (which I thought by calling several times spoke for itself in disputing the charges). He told me I would be transferred to a department that I could file a dispute with. And I got nowhere! She had informed me that he had MISinformed me and that I needed to call the collection agency and file a formal complaint with them. So, I said, "Even though this is Verizon's mistake, I still have to call an outside collection agency?" She replied, "Correct." I then said, "So... Even though this is VERIZON'S fault, I am still responsible for the charges? ... And there is absolutely nothing that Verizon will do to help??" And again, she replied, "Correct." As if she didn't even care. I have been dealing with this for two years!!! I have Verizon for everything I have! And they cannot respect a loyal, paying customer!?? I feel like getting rid of Verizon completely!!