Pay Tel - Terrible

Phone Calls

Review by neca336 on 2012-05-07

Rating:

WINSTON SALEM, NORTH CAROLINA -- I totally dislike Paytel but its the only option I have to talk to my husband. I press the wrong number on the automated system and now they block me from using any accounts. This is ridiculous!!! So now I have to pay an extra 6 dollars just to get it unblocked and start to receive phone calls!!! I think I might just go into business for myself and start up a totally different company that other people will have the option to choose from besides Paytel!!! Time consuming and a lack of customer service with Paytel smh!!!

Company Response:
Sorry you feel this way. In regards to your account being blocked from making additional credit card payments, if your account has multiple declines it will block any future credit card payments from being made by yourself. This process is for your security as well as that of Pay Tel's in regard to multiple declines on an account. Our procedure is for a CSR to assist you with your payment and then allow you to make additional payments on your own. As any other company, the fee while speaking with a CSR is higher than using an automated system or our website to make your payment yourself. Please make sure you or anyone making payments on your account have correct information and available funds on your card when making your payment to avoid future declines, because that will block your account again. I hope this resolves your issue. In the future, if we fail to meet your needs, you can email a manager at CustomerRelations@paytel.com and your request will be addressed the same day. Thank you. Customer Relations