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United States Postal Service - As usual, USPS has once AGAIN lost my package
Priority Delivery Service - Complaint
Review by Skye on 2012-05-07
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I get it. Priorty USPS service does not guarantee 2 to 3 business day delivery. I know according to USPS, it can take up to two weeks. My issue is, again, they lost my package. Seriously, if it was great service all the time, an occasional error I could live with, but with USPS, the only consistent thing about them is, they lose my package.
I don't live in a rural area. I have a mailbox. I do not understand why they always always always lose my packages. Right before I left work, I checked my package, and it was out for delivery. I get home, no package in my mailbox. I check my package on line, and the dreaded "missent" message now appears. So I call USPS customer service, and after yelling into the phone, no I don't need a zip code, I need a customer service representative, the automated machine cooperated, and connected me with a living live person. But alas, she was not helpful, and sounded bored that I interrupted her afternoon siesta.
I chose USPS Priority, because the shipper only offered that, as the next option, after regular USPS mail. I wanted the delivery confirmation option. Lot of good it did me, other then give me agida. I told the customer service representative, I get a sick feeling in the pit of my stomach when the only shipping option offered is USPS. She said they're working on getting my package to me. Well hopefully, I will receive it in May, hopefully.
I do not have any faith in the USPS, and they don't care. I guess this will teach me! Must be the snow storm we're having today, that caused my package to misdirect itself!
I don't live in a rural area. I have a mailbox. I do not understand why they always always always lose my packages. Right before I left work, I checked my package, and it was out for delivery. I get home, no package in my mailbox. I check my package on line, and the dreaded "missent" message now appears. So I call USPS customer service, and after yelling into the phone, no I don't need a zip code, I need a customer service representative, the automated machine cooperated, and connected me with a living live person. But alas, she was not helpful, and sounded bored that I interrupted her afternoon siesta.
I chose USPS Priority, because the shipper only offered that, as the next option, after regular USPS mail. I wanted the delivery confirmation option. Lot of good it did me, other then give me agida. I told the customer service representative, I get a sick feeling in the pit of my stomach when the only shipping option offered is USPS. She said they're working on getting my package to me. Well hopefully, I will receive it in May, hopefully.
I do not have any faith in the USPS, and they don't care. I guess this will teach me! Must be the snow storm we're having today, that caused my package to misdirect itself!
Comments:
Posted by madconsumer on 2012-05-07:
i recently had a registered parcel that was lost. took a couple of days to locate it and forward for my retrieval.
Posted by Old Timer on 2012-05-07:
Hope you get your package Skye. We only us USPS now because UPS used to loose so much stuff, and a lot of stuff showed up crushed, broken, ripped open and used for football practice at the UPS facility. FedEx has priced themselves to high for our use anymore.
Posted by trmn8r on 2012-05-07:
I've never lost anything in the US Mail, so I can't relate to this. Good luck!
Posted by BigAl on 2012-05-07:
Several years ago I sent an overnight letter from Ohio to Florida. It cost $10 to send. It took 12 days to arrive at its destination and I was not offered a partial discount. A couple months ago I sent a package insured and return receipt requested. It was a small package but it cost around $50 dollars to send. The package did get there but I never received my delivery confirmation. Poor excuse for professionalism.
Posted by Alain on 2012-05-08:
Good review, Skye. I hope they get your package to you!
Posted by madconsumer on 2012-05-08:
for the package they miss placed of mine, i received a telephone call telling me they located it and when i could come to pick it up. the usps was extremely helpful and accommodating!
Posted by E on 2012-05-16:
I am going through the same experience right now. The USPS online tracking system shows that two delivery attempts were made, and both were Missent. I can't call during business hours because I am at work, and the automated system/voice recognition is a joke (disconnects after a long silence every time I state my choice). I've e-mailed my complaint twice, and I've yet to receive a response from them.
Just another example of how the concerns of common citizens are disregarded, and the promise of receiving basic customer service is nonexistent.
Just another example of how the concerns of common citizens are disregarded, and the promise of receiving basic customer service is nonexistent.
Posted by private4limited on 2012-07-23:
sorry for your continuing problems. i too have had constant problems with "priority/track and confirm" packages. the usps should be forced to drop "track" because the available information is useless.
every time something disappears and i have to open a case, an email is sent to my receiving p.o. wtf???? if they had it, i'd have it. the packages disappear along the way, not when my p.o. gets them!!! (very small village, no home delivery, everyone has a p.o.box or general delivery) strangely enough i have only had issue with items sent to me from north florida. i can send to FL and receive packages from other areas w/out incident.
best of luck to you, skye. hope things improve.
every time something disappears and i have to open a case, an email is sent to my receiving p.o. wtf???? if they had it, i'd have it. the packages disappear along the way, not when my p.o. gets them!!! (very small village, no home delivery, everyone has a p.o.box or general delivery) strangely enough i have only had issue with items sent to me from north florida. i can send to FL and receive packages from other areas w/out incident.
best of luck to you, skye. hope things improve.
Posted by Alec on 2012-12-29:
USPS is a collection of the lowest common denominator of talent. Yesterday I stood 2nd in line for 10 mins while the postmaster gossiped with her girlfriend on the phone. As the line became longer and everyone looked at each other with that "WTF??" expression, I left. These self centered incompetent morons are supposed to work for thee public. Just another epic failure for the history books. Last week my Xmas gift package arrived to my friend missing the contents. It had been opened enroute. Thanks USPS! Today I was informed that my paycheck (which I have been waiting for) was mailed out Dec 15th. Everyone else got theirs! Thanks USPS!
What a cluster. These morons couldn't get or keep a real job with they way they work. It is time to start over again. Fire the whole lot and give the jobs to competent people with strong work ethics.
What a cluster. These morons couldn't get or keep a real job with they way they work. It is time to start over again. Fire the whole lot and give the jobs to competent people with strong work ethics.
Posted by Shawn on 2012-12-29:
I know what your going through USPS is terrible, From snippy Postal Clerks to the postal delivery guy or gal who delivers your mail to your new neighbor even though your last name is in bold print on the front of your mailbox, or how about how they, get mad because its time for them to take thier lunch and you need to buy something and they rush you out the door, what a joke. Anyway seems Im in a similar situation, I ordered some hard to find guitar parts from Germany, I had no option on shipping the company sent the parts thru German Post, which arrived here in the US with no problems, well untill they were handed to our great US postal system, the package which was sent registered mail the tracking number says last updat Dec 24th Missent. Ive had my share of problems with USPS but this is the first missent package I ever had lucky me, I guess all I can do is wait. I hope your mail arrives.
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