Ashley Furniture - Junk
2 Power recliners - Complaint
WEBSTER, TEXAS -- Procured two power recliners from Ashley furniture in Webste, Tx. on April 14,2012 and paid cash. During the purchase I inquired about the reliability of the motors and drive systems in the chairs. The store manager assured me that the motors and mechanisms were A+ and would probably outlast the recliners. Minimal use and less than 2 weeks later both motors have failed. Numerous calls were made to speak with the store manager who is always in a meeting and never calls back which have added insult to injury. The customer service people are only providing basic service and do not take any extra effort to help. These recliners are junk. It might be acceptable as a fluke if only 1 had failed but two in less than two weeks is not a fluke it's junk. I want to return these for full credit but Ashley refuses. Now I am told replacement motors will be shipped to me within 7-14 days then they will schedule a tech to come fix. Thus it will take longer to fix than I have had the furniture totally unacceptable. I highly recommend that you steer clear of Ashley and go to a more customer oriented furniture store that sells reputable furniture not this junk.