Ashley Furniture - The Big Ashley Goof-Up!!!
Reclining Sofa Damage - Complaint
MIDLAND, TEXAS -- I ordered a reclining sofa from Ashley Furniture in Midland TX. The sofa was damaged by Ashley workers. I called them to tell them of what happen. They set up a worker to come look at the damage they created. They offered to patch the sofa. I would not agree to them patching a brand new sofa. I wanted what I ordered;(a new sofa). They decided to upholster the damaged area. They said it would be like brand new. I tried in good faith to get this resolved.
The day schedule for the repair; they forgot the material at the warehouse and had to go back and get it which further delayed their time to get to my home. I had to call numerous times and it took speaking to at least 10 people before I finally got to get with someone that could help me get this resolved.
I am so disappointed and frustrated. Buyers beware!