[X]
Write ReviewJump to 
2
Helpful
Votes
Votes
Frontier Communications - Refund Well Overdue
Frontier Internet Cancellation - Complaint
Review by sheryl_coates on 2012-05-07
Rating: 
PORTAGE, INDIANA -- We cancelled our Frontier account in December 2011... had no standing contract so there was no problem with cancellation. We had applied for a phone/internet service without a contract back in the July/Aug period.
As of December, internet only had been supplied, so we ended up cancelling the whole thing, with no costs involved.
I had however paid a large sum toward the account, because we quite often go away and I don't want to have to worry about my bills, thus leaving us in credit in excess of 200.00. Its now mid May and I still haven't received my refund check. I keep getting the run around about Frontier policy. Then was told three weeks ago the check was coming and I would receive it finally within the week. Now I am told another almost another ten days before I receive it.. this is legal thievery!!!!
Apparently, takes three billing cycles after cancellation, for the check to be issued, thus taking us through to the end of March, so I should have had my check six weeks ago. Now I am told, that after the three billing cycles, the check is issued but will then take 30 'business' days for the check to be received by myself.. what a load of rubbish.
I know for a fact that there is NO WAY I would be allowed to owe Frontier money for this period of time and get away with it. I am sure someone would have been banging my door down by now.. so come on Frontier... by fair and give me MY money back..
IF you are planning on having an account with these people never pay in advance like I did..
FRONTIER DONT LIKE TO GIVE IT BACK.. THEY WERE AT FAULT, COULDNT GET THEIR ACT TOGETHER AND GIVE US WHAT WE ORDERED.. AND NOW ALL THIS SO CALLED POLICY CRAP!!!
As of December, internet only had been supplied, so we ended up cancelling the whole thing, with no costs involved.
I had however paid a large sum toward the account, because we quite often go away and I don't want to have to worry about my bills, thus leaving us in credit in excess of 200.00. Its now mid May and I still haven't received my refund check. I keep getting the run around about Frontier policy. Then was told three weeks ago the check was coming and I would receive it finally within the week. Now I am told another almost another ten days before I receive it.. this is legal thievery!!!!
Apparently, takes three billing cycles after cancellation, for the check to be issued, thus taking us through to the end of March, so I should have had my check six weeks ago. Now I am told, that after the three billing cycles, the check is issued but will then take 30 'business' days for the check to be received by myself.. what a load of rubbish.
I know for a fact that there is NO WAY I would be allowed to owe Frontier money for this period of time and get away with it. I am sure someone would have been banging my door down by now.. so come on Frontier... by fair and give me MY money back..
IF you are planning on having an account with these people never pay in advance like I did..
FRONTIER DONT LIKE TO GIVE IT BACK.. THEY WERE AT FAULT, COULDNT GET THEIR ACT TOGETHER AND GIVE US WHAT WE ORDERED.. AND NOW ALL THIS SO CALLED POLICY CRAP!!!
Comments:
Posted by tnchuck100 on 2012-05-07:
They are dragging their feet hoping you will just go away. Things like this can be processed in 10 business days. All the rest of their chatter is just garbage.
Send them a letter by certified mail/return receipt requested. Advise them of your intent to sue if you have not received the refund by a specific date.
Be ready to follow through. If you must sue be sure to include your filing fee and cost of service in your total.
Good luck.
Send them a letter by certified mail/return receipt requested. Advise them of your intent to sue if you have not received the refund by a specific date.
Be ready to follow through. If you must sue be sure to include your filing fee and cost of service in your total.
Good luck.
Posted by kris on 2012-07-23:
same problem here
Posted by yankey on 2012-08-04:
Hello ... Frontier Communications have owed me a refund of $51.33 since I disconnected my service 30 Apr 2012. I was told last May that I would receive my refund by 30 Jul 2012. Now it's 4 Aug 2012 and I've yet to receive my refund and was told by Sue at customer service it may be Sep. I have now filed a complaint with the Better Business Bureau and the FCC.
These companies are using peoples refunds for their own gains and don't even pay interest.
All utility companies have gotten bigger than their britches! MHO
These companies are using peoples refunds for their own gains and don't even pay interest.
All utility companies have gotten bigger than their britches! MHO
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
