Frontier Communications - Refund Well Overdue
Frontier Internet Cancellation - Complaint
PORTAGE, INDIANA -- We cancelled our Frontier account in December 2011... had no standing contract so there was no problem with cancellation. We had applied for a phone/internet service without a contract back in the July/Aug period.
As of December, internet only had been supplied, so we ended up cancelling the whole thing, with no costs involved.
I had however paid a large sum toward the account, because we quite often go away and I don't want to have to worry about my bills, thus leaving us in credit in excess of 200.00. Its now mid May and I still haven't received my refund check. I keep getting the run around about Frontier policy. Then was told three weeks ago the check was coming and I would receive it finally within the week. Now I am told another almost another ten days before I receive it.. this is legal thievery!!!!
Apparently, takes three billing cycles after cancellation, for the check to be issued, thus taking us through to the end of March, so I should have had my check six weeks ago. Now I am told, that after the three billing cycles, the check is issued but will then take 30 'business' days for the check to be received by myself.. what a load of rubbish.
I know for a fact that there is NO WAY I would be allowed to owe Frontier money for this period of time and get away with it. I am sure someone would have been banging my door down by now.. so come on Frontier... by fair and give me MY money back..
IF you are planning on having an account with these people never pay in advance like I did..
FRONTIER DONT LIKE TO GIVE IT BACK.. THEY WERE AT FAULT, COULDNT GET THEIR ACT TOGETHER AND GIVE US WHAT WE ORDERED.. AND NOW ALL THIS SO CALLED POLICY CRAP!!!