Don't Fly Spirit Airlines
Paid for ticket denied rebooking - Complaint
MIRIMAR, FLORIDA -- I booked a flight from DFW-BOS on Spirit Airlines. I took sick over in the night and could not make the flight. I called gave the CSA my confirmation number while regurgitating and could barely talk, dizzy, head swimming, told her would call her back. I called back about 45 minutes or so later to reschedule and was told I No-Showed the flight, lost my money, and they refused to let me speak with a supervisor; said no supervisor on duty that late, very rude people! I spoke with 6 different agents including Management in some over-seas country in India, where Spirit OUTSOURCES their jobs. I was told they could only find several places where I called in but could not find the original call. I don't know what happened to their computer system in tracking calls. However, at least 3 of the calls couldn't be found (how convenient). You can't understand their CSA's, and they can't understand you. The service is terrible! I had to hang up and call back several times to get someone I could understand. I kept having to ask them to please slow down and speak where I could understand them, and most of the time still couldn't understand them. Spirit could care less about their customers they just want your money! Spirit said I should have purchased sick insurance (more money for them) and Spirit would not accept my physician's statement (said "we don't accept medical statements from doctors")so I could pay whatever cancellation fee and re-book the flight; they told me too bad about me being sick, and that they were keeping my money. I was told that their customer service person advised me to purchase sick insurance when I booked the reservation; that's not true. Nobody said anything to me about purchasing sick insurance. I asked for the Better Business Bureau information and didn't get that either. Please take my advice. Do not fly Spirit Airlines!