What happened to Sears ? (Return issues,super loud Kenmore 795.7130)
SAN DIEGO, CALIFORNIA -- I purchased Kenmore Bottom Freezer Refrigerator, model 795.7130 from Sears outlet on 05/06/2012 in San Diego for $1271.93,plus taxes, plus non refundable delivery, plus 3 years protection agreement, the total was $1780.18. Since the delivery it has been making a loud non stop noise. I can't stand it! It feels like I am on a plane. I hate it! Besides, the french doors are uneven, one hinge is defective, one plastic part of the french door is broken.
I stopped by the outlet requesting the refund. In response I was told that I have to call a technician who has to determine that the product is not repairable. Well... , I did not get it ...I just want to return the defective item and get my money back! Why do I need a technician? If it's a part of Sears's return policy, then I believe, it must be displayed at the entrance to the store, and at each cash register saying: " we don't accept returns unless our technician determine that item you bought is not repairable". Besides my receipt states: " If for any reason you are not satisfied, simply return your purchase..." What is going on? Sears is not Sears anymore. I should have stopped doing any business with Sears since my previous purchase - glass cook-top arrived broken in half!