Uniden Complaint - How Uniden screws its customers
The following is a good reason not to buy from Uniden. Less than one year ago I received a new Uniden cordless telephone as a birthday gift. The phone turned out to be a wonderful present. I was very fond of its long range and it provided excellent clarity. In spite of these features, I was upset when one day the on/off button stopped working on the handset and I could not answer or hang-up the phone unless I was near the base (thus defeating the purpose of owning a cordless phone).
To remedy this problem, I called the customer service hotline to see if the phone could be repaired under the supposed warrenty. The woman with whom I spoke told me that it was covered and that since I had received it as a gift, I would not need a receipt, just a written explination of the problem and why I could not provide a receipt. I was happy to oblige. I figured that it was well worth the $30 shipping fee since I probably could not find another phone of that quality for under that amount.
As the weeks passed by, I received a letter in the mail from Uniden. To my chagrin, what I thought was a friendly reminder that my phone was on its way turned out to be a bill for $40. It stated that I should respond to this letter with a check for the amount shown or by checking a box indicating that I did not want the repairs to be made and they would discard the phone. Perplexed I called the customer service hotline that was so nice to me before to get an explination. They now told me that what they had said before did not apply and that the problem with my phone was not covered under their so called "warrenty". Needless to say I was outraged. I was honest with them, why couldn't they have been forthcoming with me? In the end, I was out a brand new phone and $30 dollars. Do not buy from Uniden! if you do, do not fall for their repair trap.