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Juniper Bank - Unfair Credit Reduction For Good Customers
Credit Card - Complaint
Review by Tom109a on 2012-05-08
Rating: 
DELAWARE -- I am writing with displeasure at the recent reduction on my account limit. I spoke with your representative today and got a complete run around. I have NEVER missed a payment, I have NEVER been late, I ALWAYS PAY MORE than the minimum payment. My account was reduced to a point where it is practically useless. I have been with your company for over 2 and ½ years and kept a spotless record with you. Now this is how I am repaid for being a good customer ! I have worked very hard to keep my account in good standing.
Since I received no compassion or satisfaction, I told your representative that I will now use my card as little as possible. I will also post a bad review on the Internet in several areas and will also send a letter to my local newspaper for publication. I am copying you on just what I am going to report / post as a courtesy.
This is the post I will use:
“I just want to say that this bank has no concern for customer service. After 3 years of constant increases to my credit limit for rewarding me for "on time " payments, Excellent credit history, and paying more than what was due, never missing a payment, never having a late fee or any other blemish on my history with them, I suddenly got a letter telling me that my credit limit was decreased to only what was currently owed them. I called customer service, they could not help me in anyway. They relied on a credit report from trans union that was old and out of date, instead of my credit payments, and history with them. This bank has no customer loyalty or rewards for good customers. So as of today, I will not use this card, and publicly tell my story as I am sure more people will get the same treatment in the future.
I hope Trans Union banks with them, because I won't.”
In closing, I hope you wish to amicably resolve this issue, have my limit reinstated and allow me the pleasure of printing and publishing a retraction of the above.
Since I received no compassion or satisfaction, I told your representative that I will now use my card as little as possible. I will also post a bad review on the Internet in several areas and will also send a letter to my local newspaper for publication. I am copying you on just what I am going to report / post as a courtesy.
This is the post I will use:
“I just want to say that this bank has no concern for customer service. After 3 years of constant increases to my credit limit for rewarding me for "on time " payments, Excellent credit history, and paying more than what was due, never missing a payment, never having a late fee or any other blemish on my history with them, I suddenly got a letter telling me that my credit limit was decreased to only what was currently owed them. I called customer service, they could not help me in anyway. They relied on a credit report from trans union that was old and out of date, instead of my credit payments, and history with them. This bank has no customer loyalty or rewards for good customers. So as of today, I will not use this card, and publicly tell my story as I am sure more people will get the same treatment in the future.
I hope Trans Union banks with them, because I won't.”
In closing, I hope you wish to amicably resolve this issue, have my limit reinstated and allow me the pleasure of printing and publishing a retraction of the above.
Comments:
Posted by Bill on 2012-05-09:
Apparently something in your credit history is causing the bank to re-evaluate their relationship with you. Could there be a problem with another account or your debt-to-earning ratio is too high.
They are trying to get it into sync and cut their risk by lowering your credit limit.
If they lowered you limit to your debt then they are phasing your account out.
Credit is becoming harder to get. Just try to apply for a mortgage now.
They are trying to get it into sync and cut their risk by lowering your credit limit.
If they lowered you limit to your debt then they are phasing your account out.
Credit is becoming harder to get. Just try to apply for a mortgage now.
Posted by FoDaddy19 on 2012-05-09:
BOA tried a similar thing with a me two years ago. The tried to lower my credit limit on a Visa card I have through them from $15k to $6k. I've never missed a payment, and always paid the card off in full every month. My credit score was and still is well over 800, and I have no debt to speak of (house paid off, no loans, etc.) So I called up BOA to find out what the problem was. I was told that because I never come close to using the full line of credit available to me (which is true, I usually only charge a couple hundred a month on the card), that they felt it was prudent just to reduce the my credit limit. I can see the logic in that, but I don't like how they did it without even letting me know. So I request to have my credit limit reinstated. I get transferred to another department, and repeat the story. But fortunately the person was talking was able to restore my credit limit to it's previous state and ever since then it's remained the same.
Anyway, I try calling again to see what motivated them to reduce your credit limit. You may eventually get to talk to someone who actually knows what they are doing.
Anyway, I try calling again to see what motivated them to reduce your credit limit. You may eventually get to talk to someone who actually knows what they are doing.
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