Juniper Bank - Unfair Credit Reduction For Good Customers
Credit Card - Complaint
DELAWARE -- I am writing with displeasure at the recent reduction on my account limit. I spoke with your representative today and got a complete run around. I have NEVER missed a payment, I have NEVER been late, I ALWAYS PAY MORE than the minimum payment. My account was reduced to a point where it is practically useless. I have been with your company for over 2 and ½ years and kept a spotless record with you. Now this is how I am repaid for being a good customer ! I have worked very hard to keep my account in good standing.
Since I received no compassion or satisfaction, I told your representative that I will now use my card as little as possible. I will also post a bad review on the Internet in several areas and will also send a letter to my local newspaper for publication. I am copying you on just what I am going to report / post as a courtesy.
This is the post I will use:
“I just want to say that this bank has no concern for customer service. After 3 years of constant increases to my credit limit for rewarding me for "on time " payments, Excellent credit history, and paying more than what was due, never missing a payment, never having a late fee or any other blemish on my history with them, I suddenly got a letter telling me that my credit limit was decreased to only what was currently owed them. I called customer service, they could not help me in anyway. They relied on a credit report from trans union that was old and out of date, instead of my credit payments, and history with them. This bank has no customer loyalty or rewards for good customers. So as of today, I will not use this card, and publicly tell my story as I am sure more people will get the same treatment in the future.
I hope Trans Union banks with them, because I won't.”
In closing, I hope you wish to amicably resolve this issue, have my limit reinstated and allow me the pleasure of printing and publishing a retraction of the above.